At iConnect Store, we are committed to customer satisfaction and strive to provide a reliable and transparent shopping experience.
This policy is subject to the provisions of the e-commerce system in force in the Kingdom of Saudi Arabia.

First: Return request period

The customer has the right to request a return of the product within 3 days from the date of receiving the order, provided that the product is unused, in its original condition and packaging, free from any damage, alteration or misuse, and that a convincing reason for the return is stated.

second: Replacement request period

The customer has the right to request a product exchange within 5 days of the date of receipt.

Third: Conditions for accepting returns or exchanges

A return or exchange request will be accepted if the following conditions are met:

  • The product must be unused.
  • It should be in its original condition.
  • It must be in its original packaging with all accessories.
  • It must be free from any damage, alteration, or misuse.
  • It must be free from any damage, alteration, or misuse.
  • Provide proof of purchase (invoice or order number).
Fourth: Cases not covered by refund

Products cannot be returned in the following cases:

  • Products made or customized according to customer requirements.
  • Products that have been misused or damaged after receipt.
  • Products that have been opened in a way that affects their safety or value.
  • Products that cannot be returned for health or technical reasons.
Fifth: Defective or non-conforming products

Upon receiving the product: Damaged - Industrially defective - Not conforming to the description or order:
The customer has the right to submit a return request within 3 days of the date of receipt. He has the right to replace the product or receive a full refund.
The store will bear all shipping costs in this case.






Sixth: Financial recovery mechanism
  • The returned product is inspected before a refund is approved.
  • The amount will be refunded to the original payment method within a period not exceeding 14 days from the date of approval or according to the policy of the bank that issued the card.
  • Original shipping fees are non-refundable unless the reason for the return is an error on the part of the store.
  • If the reason for the return is related to the customer (such as a change of mind), The customer is responsible for the return shipping fees.
Seventh: Return request procedures
  • التواصل عبر صفحة "تواصل معنا" أو البريد الإلكتروني الرسمي.
  • توضيح رقم الطلب وسبب الإرجاع.
  • إرفاق صور توضح حالة المنتج (عند الحاجة).
  • انتظار تأكيد الموافقة وإرسال تعليمات الشحن.
  • لن يتم قبول أي منتج يتم إرجاعه دون موافقة مسبقة من إدارة المتجر.
ثامناً: الامتثال النظامي

This policy is subject to the regulations of the Kingdom of Saudi Arabia. وفي حال نشوء أي نزاع تكون الجهات القضائية المختصة في المملكة العربية السعودية هي المرجع للفصل فيه.